Shipping & Delivery Policy

Effective Date: August 21, 2026

This Shipping & Delivery Policy applies to orders placed on https://feifancasa.com. FEIFAN CASA is operated by HK FF TRADING COMPANY LIMITED.

Production and Shipping Origin

FEIFAN CASA sells large furniture items, including functional sofas, electric recliners, modular sofas, two-seat sofas, and related living room furniture. Many products are made to order or prepared based on selected size, material, color, configuration, or function.

Most products are produced, inspected, packed, and shipped from Foshan, Guangdong, China or from our appointed production and logistics partners.

Order Processing and Production Time

For available or standard products, order processing usually takes 3-7 business days after payment confirmation.

For made-to-order, customized, pre-order, or production-scheduled furniture, production usually takes 15-30 business days after order confirmation, depending on product type, material availability, customization details, factory schedule, and order volume.

If the product page, invoice, order confirmation, or customer service message states a different production, processing, or delivery time, that stated time will apply.

Estimated Delivery Time

After shipment, international delivery for large furniture usually takes approximately 6-10 weeks, depending on destination country, shipping route, customs clearance, port conditions, local carrier capacity, and delivery appointment availability.

Estimated delivery time to the United States is usually 4-8 weeks after shipment where the logistics route is available, but longer delivery may occur for remote areas, oversized items, customs inspection, peak season, weather, port congestion, or other events outside our control.

Delivery timelines are estimates only and are not guaranteed.

Delivery Coverage

We primarily serve customers in the United States and may support selected destinations in the United Kingdom, Australia, Europe, and other markets. If you are unsure whether delivery is available to your location, contact us before placing an order.

For the United Kingdom, Australia, Europe, and other supported regions, estimated delivery timing will be confirmed before or after order placement where available.

Shipping Fees

Shipping fees are shown at checkout where available. For oversized furniture, remote areas, special handling, port or terminal limitations, residential delivery, redelivery, storage, or other special delivery requirements, additional fees may apply.

If additional fees are required, FEIFAN CASA will contact the customer before final shipment or delivery arrangements where reasonably possible.

Customs, Duties, Taxes, and Import Charges

Import duties, taxes, customs fees, brokerage fees, destination charges, and local charges may be required by the destination country or region. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.

Customers may be required to provide information or assistance for customs clearance or delivery scheduling.

Delivery Method and Large-Item Delivery

Large furniture may be delivered by freight, truck, curbside delivery, or another method arranged by the logistics provider. Unless expressly agreed in writing, delivery does not include indoor placement, stair carry, elevator handling, unpacking, assembly, old furniture removal, or white-glove service.

Customers are responsible for confirming that the product can fit through doors, elevators, stairways, hallways, gates, and the final room location. Customers should also confirm that the delivery address can receive large furniture items.

Address Accuracy and Delivery Appointment

Customers must provide a complete and accurate delivery address, phone number, email address, and any access notes before shipment. For large-item delivery, the carrier or local delivery partner may contact the customer to schedule delivery.

If the customer is unavailable, provides incorrect information, refuses delivery without valid reason, or cannot receive the product due to access limitations, additional redelivery, storage, handling, return freight, or disposal fees may apply.

Inspection Upon Delivery

Customers should inspect the packaging and product promptly upon delivery. If there is visible damage, missing parts, or suspected shipping damage, contact us within 48 hours of delivery at hello@feifancasa.com.

Please provide the order number, clear photos or videos of the packaging, clear photos or videos of the product issue, delivery receipt, carrier note, and any other relevant evidence. Keep all packaging materials until the claim is reviewed.

Claims submitted after 48 hours may be harder to verify and may not be accepted.

Risk and Responsibility

Once delivery is completed and accepted, responsibility for the product transfers to the customer, except for verified manufacturing defects or valid damage claims submitted within the required timeframe.

FEIFAN CASA is not responsible for delays caused by customs authorities, freight providers, port congestion, local carriers, weather, natural events, incorrect customer information, or other events outside our reasonable control.

Contact

For shipping or delivery questions, please contact:

FEIFAN CASA HK FF TRADING COMPANY LIMITED 香港飛範貿易有限公司 Business Registration Number: 80872362 Registered Office Address: Flat 2, Blk B, 2/F, Hoover Industrial Building, 26-38 Kwai Cheong Road, Kwai Chung, Hong Kong Operating Office Address: Room 1313, Yingxin Center, Longjiang Town, Shunde District, Foshan, Guangdong, China Email: hello@feifancasa.com Phone / WhatsApp: +86 19535270228