Privacy Policy

Effective Date: August 21, 2026

This Privacy Policy explains how FEIFAN CASA, operated by HK FF TRADING COMPANY LIMITED, collects, uses, shares, stores, and protects personal information when customers visit https://feifancasa.com, contact us, create an order, or purchase furniture from us.

Information We Collect

We may collect personal information that you provide directly to us, including your name, billing address, shipping address, email address, phone number, order details, delivery instructions, customization requests, customer service messages, photos or videos submitted for after-sales support, and any other information you choose to provide.

When you use our website, Shopify and related service providers may also collect technical and usage information, including IP address, browser type, device information, cookie identifiers, pages viewed, products viewed, referral source, session activity, and checkout activity.

Payment information is processed by authorized payment providers. FEIFAN CASA does not store full credit card numbers on its website.

How We Use Personal Information

We use personal information to process orders, confirm product specifications, arrange production, arrange shipping and delivery, provide customer support, respond to inquiries, handle returns, refunds, warranty claims, and after-sales service, prevent fraud, maintain website security, improve our website and products, analyze website performance, send order-related messages, and comply with legal, tax, accounting, regulatory, and payment service provider requirements.

Where required by law, marketing communications will only be sent with your consent. You may unsubscribe or withdraw consent at any time.

Sharing of Information

We may share necessary information with Shopify, payment service providers, fraud prevention providers, logistics and freight partners, customs brokers, warehouse or production partners, customer service tools, email and messaging providers, analytics and advertising platforms, professional advisers, and legal, tax, regulatory, or government authorities where required.

These parties are only provided with information reasonably necessary for their role. We do not sell customers' personal information.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the store, remember preferences, support checkout, measure website performance, analyze traffic, prevent fraud, and improve advertising relevance. You may manage cookies through your browser settings, but disabling cookies may affect website functionality.

International Transfers

Because FEIFAN CASA sells internationally and works with global technology, payment, logistics, and production partners, customer information may be processed or transferred outside your country or region. We take reasonable steps to protect personal information in accordance with applicable privacy and security requirements.

Data Retention

We retain personal information for as long as necessary to fulfill orders, provide support, maintain business records, comply with legal, tax, accounting, and regulatory requirements, prevent fraud, and resolve disputes. When information is no longer required, we take reasonable steps to delete, anonymize, or securely retain it as permitted by law.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no online transmission or storage system can be guaranteed to be completely secure.

Customer Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or request a copy of certain personal information. To submit a privacy request, contact hello@feifancasa.com.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Contact

FEIFAN CASA HK FF TRADING COMPANY LIMITED Business Registration Number: 80872362 Registered Office Address: Flat 2, Blk B, 2/F, Hoover Industrial Building, 26-38 Kwai Cheong Road, Kwai Chung, Hong Kong Operating Office Address: Room 1313, Yingxin Center, Longjiang Town, Shunde District, Foshan, Guangdong, China Email: hello@feifancasa.com Phone / WhatsApp: +86 19535270228